How-to May 3, 2023

The International Moving Maze: How to Check if a Moving Company Is Legitimate

Milly Andrews

Born and raised in Portland, Milly has had a lot of experience moving and writing about the relocation process.

Amidst the excitement of starting a new chapter in a foreign land, the importance of entrusting your belongings to a reliable relocation company cannot be overstated – but how to check if a moving company is legitimate? In this guide, we will explore the crucial steps to verify the trustworthiness of a relocation team and provide tips on how to steer clear of scams and ensure a problem-free relocation.

To check if movers are legitimate, begin by examining their online presence, including their website and social media profiles, registered business name, physical address, and contact information. Verify their USDOT number on the FMCSA website and read online reviews to identify patterns in customer feedback. Don’t hesitate to contact regulatory bodies or industry associations to further confirm the company’s legitimacy.

Verifying the Legitimacy of an International Moving Company Is Crucial for a Good Relocation Experience

Let’s start with the most important question – why should you learn how to make sure a company is legitimate, to begin with? Unfortunately, the relocation industry is riddled with challenges, making it essential for individuals and families to be well-informed and cautious when selecting their relocation partner.

One of the primary challenges is avoiding scams and fraudulent companies. Another challenge is the varying quality of international moving services offered by different companies. On top of that, the lack of standardization in pricing structures can lead to confusion and make it difficult for customers to compare quotes and services.

When you want to relocate to another country, legitimate movers with experience in international moves can provide invaluable guidance and support throughout the process. An illegitimate company, on the other hand, can provide terrible relocation services, which can only amplify your relocation stress . However, by investing time and effort in identifying reputable movers, you can significantly improve your overall relocation experience.

There are hundreds of companies operating in the United States that provide international relocation services - and not all of them are reliable
Shepherd international movers
Legitimate companies are more likely to provide you with good services

Understanding Legitimacy in the Moving Industry

There are more than eight million American expats living abroad, according to the World Population Review – and many of them have used international relocation companies to help them relocate efficiently. However, for you to find trustworthy movers, you need to learn how to recognize the qualities and credentials that differentiate reputable, trustworthy companies from fraudulent operators. For a company to be considered legitimate, it must meet certain criteria and adhere to industry standards and regulations.

But how to check if a company is licensed and insured? First and foremost, it must possess the necessary licenses and registrations required by local, state, or federal authorities. In the United States, movers must have a USDOT (U.S. Department of Transportation) number, which is issued by the Federal Motor Carrier Safety Administration (FMCSA). They also need to carry appropriate insurance coverage to protect their clients’ belongings and cover liability in case of damages, accidents, or other unforeseen events.

On top of that, legitimate movers typically have a history of satisfied customers and positive reviews, showcasing their professionalism and quality customer support.

The Risks of Hiring an Illegitimate Moving Company

Illegitimate movers may lack the necessary skills and experience to handle your possessions with care, increasing the likelihood of damage or loss of your relocation essentials and other belongings. They may also use tactics such as lowball quotes, only to demand more money once they have possession of your belongings. In some cases, they may hold your items hostage until you pay the inflated fees. Unprofessional movers may exhibit poor communication, lack of punctuality, and disregard for your needs and concerns, as well, leading to a frustrating and stressful relocation experience.

movers working
With legitimate movers, you'll have the peace of mind of knowing that your possessions are in capable hands

The Benefits of Hiring a Licensed and Insured Moving Company

Licensed moving companies, such as Shepherd International Movers, are more likely to handle your possessions with care, reducing the risk of damage or loss and ensuring you start living overseas on the right foot. Even in the case of an unforeseen incident, proper insurance coverage ensures that you are compensated. Additionally, keep in mind that reputable movers have the necessary training, experience, and equipment to manage your move safely.

Moving to Another Country? Free Estimate

When moving abroad, they will provide clear, written estimates and contracts detailing the services and costs involved, ensuring that there are no hidden fees or surprises. That is why hiring movers who you can trust allows you to focus on other aspects of your move and prepare properly for the experience of living abroad.

How to Check if a Moving Company Is Legitimate

Research the Company's Credentials

Look for essential details, including a registered business name, verifiable physical address, and accessible contact information. Ensure they possess the necessary licenses, like a USDOT number, and ask about their insurance coverage to protect your belongings when relocating abroad alone or with family.

Evaluate Their Reputation and Experience

Assess the company’s reputation and experience by reading online reviews and looking into customer feedback. Consider the company’s years in business and their expertise in handling moves similar to yours.

Contact Regulatory Bodies and Industry Associations

Reach out to regulatory bodies, such as the FMCSA, that can provide information on the company’s membership, licensing, and any complaints or issues related to their international relocation and packing services.

Seek Recommendations From Trusted Sources

Ask friends, family, and colleagues for recommendations of an international moving company they have used and had positive experiences with. Personal referrals can be a reliable way to find a legitimate relocation partner that meets your specific needs.

How to Make Sure a Company is Legitimate When Moving Internationally

Choosing some of the best places to live abroad can be an exciting experience, but keep in mind there are a lot of details you need to take into account when preparing for a relocation to another country. After all, when you choose to live in a foreign land, you are choosing the most complicated type of relocation there is – which is why you need to be absolutely certain about the legitimacy of the team you’re hiring.

Therefore, don’t neglect to ask about their licensing information, such as a USDOT number, and verify this information using regulatory websites like the FMCSA. You can also request a list of references, preferably clients who have experienced international moves similar to yours. Reach out to these references and inquire about their overall satisfaction with the movers, as well as any specific concerns or positive experiences they had during their relocation. Additionally, don’t forget to check the review on third-party websites, such as BBB.

Statistics according to BBB

Red Flags to Watch Out For

If movers provide a significantly lower estimate than competitors or demand a large upfront payment, this could be a sign of a scam or an attempt to increase prices later – don’t let them be in charge of your international relocation. At the same time, when hiring a relocation company, watch out for those that refuse to provide written estimates, do not outline all services and associated costs clearly, or have hidden fees in their contracts.

In addition, keep in mind that a legitimate company should be able and willing to provide their licensing information and proof of insurance coverage when asked. Stay clear from movers who refuse to do so. If they are hesitant to discuss their licensing or insurance status or provide unclear or incomplete information, this may be a sign that they are not properly licensed or insured, posing potential risks for your relocation.

A woman feeling stress when moving overseas
Scams and frauds are among the reasons people experience the fear of relocation

Additional Tips for a Successful International Move

Once you pick a city to live in abroad, consider the following relocation tips to ensure a more successful relocation experience:

  • Make sure you have all necessary documents, such as passports, visas, and vaccination records, organized and readily available,
  • Consider downsizing your belongings to reduce relocation costs but also make the unpacking process more manageable,
  • If you’re relocating to a country with a different language, invest time in learning the basics and familiarize yourself with local customs and etiquette. This will help you adapt and overcome culture shock more quickly and adjust to a new country faster,
  • Keep in touch with friends and family back home, and consider using social media or video calls to stay connected and share your experiences.

Plan Ahead and Allow Ample Time Research

Planning an international move can be an intricate process. Start researching potential companies, customs regulations, and other essential aspects of your relocation well in advance. This will provide you with enough time to gather all necessary information, make informed decisions, and address any unexpected challenges that may arise.

Obtain Multiple Quotes and Compare Services

Request quotes from several reputable companies to get a better understanding of the costs involved in your international move. Compare their services, pricing structures, and overall reputation to make an informed decision. By evaluating multiple options, you can find a team that best suits your specific needs and budget, ensuring a stress-free relocation.

Movers loading the truck with boxes
You should compare different movers to come up with the best choice for you

Follow the Steps to Have a Smooth and Secure Move With Professional International Movers

By conducting thorough research, verifying the legitimacy of companies, and paying close attention to warning signs, you can confidently hire a professional international mover able to relocate you successfully. Don’t leave your move to chance. Invest the necessary effort in finding the right international relocation company to handle your belongings with care and expertise – or simply contact us, one of the best international movers in the business, and enjoy a successful transition to your new home.

FAQ

How Can I Determine if a Moving Company Is Legitimate?

To determine a company’s legitimacy, start by checking its online presence, but also look for a physical address, contact information, and a registered business name. Additionally, verify their USDOT (U.S. Department of Transportation) number, and check for membership in reputable industry associations.

What Are the Signs of an Illegitimate Moving Company?

Illegitimate companies may lack a physical address, have a poorly designed website, or offer vague contact information. They may also provide extremely low quotes compared to competitors, demand large upfront payments, or fail to provide written estimates and contracts.

Are Licensed Moving Companies More Reliable?

Licensed companies are typically more reliable as they must adhere to industry regulations and standards. Licensing helps ensure that a company has met specific requirements, including insurance coverage and safety regulations, offering you greater protection and peace of mind during your relocation across the world.

How Do I Check if a Moving Company Is Properly Licensed and Insured?

To verify the company’s licensing and insurance, request their USDOT number and check it on the FMCSA (Federal Motor Carrier Safety Administration) website. Additionally, you can ask for a copy of their insurance certificate and confirm the coverage with the insurance provider.

What Should I Look for When Reading Online Reviews of Moving Companies?

When reading online reviews, focus on patterns in customer feedback. Look for information on punctuality, professionalism, communication, and the overall relocation experience. Be cautious of overly positive or negative reviews, and seek out detailed, balanced reviews that provide a comprehensive perspective.

Are There Any Resources or Databases to Verify a Moving Company's Credentials?

Resources like the FMCSA’s Mover Registration Search and the Better Business Bureau (BBB) can help you verify a company’s credentials, offering information on registration, licensing, and customer complaints.

Should I Contact Regulatory Bodies or Industry Associations to Check a Moving Company's Legitimacy?

Reaching out to regulatory bodies or industry associations can be a useful step in verifying a company’s legitimacy. They can provide information on membership, licensing, and any complaints or issues related to the company in question.

What Are the Red Flags Indicating That a Moving Company May Not Be Legitimate?

Red flags for relocation scams may include extremely low quotes, lack of a physical address, no written estimates or contracts, and requests for large upfront payments. Additionally, be cautious of companies with poor online reviews, unmarked or rental trucks, and a lack of professional branding.

Why Is It Important to Request Proof of Licensing and Insurance From a Moving Company?

Requesting proof of licensing and insurance ensures that the relocation team is operating legally and provides you with protection against potential damages or loss when you’re moving overseas.

What Steps Can I Take To Ensure a Successful and Secure International Move?

To ensure a successful international move, begin by researching and choosing a relocation company with experience in international relocations. Obtain written quotes and contracts, verify the company’s licensing and insurance, and familiarize yourself with customs regulations for your destination country. Additionally, decide what to pack and create a detailed inventory of your belongings, keep documents needed to travel abroad accessible, and maintain open communication with your relocation partner throughout the process.

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